Why we collect personal informationWe collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements and changes, special offers, quality control, warranty information, and events that you might like to hear about.
We will send you a welcome/confirmation email when you sign up for wonderMode's services. Receipt of this email is required for using our services. wonderMode may also send you periodic updates regarding the latest information on our products and services, as well as service-related announcements when it is necessary to do so.
If you do not want wonderMode to keep you up to date with wonderMode news and the latest information on products and services, you may opt-out by sending an email to firstname.lastname@example.org. Please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.
wonderMode will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. Until your requested change takes effect, you may still receive marketing communications from us.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations or other related communications.
What information we collect and how we may use it
As part of your interaction with wonderMode, we collect personal information when you register to use wonderMode services or to post content on our website. We may collect personal information such as:
- Contact information, including name, mailing address, phone number, e-mail address and contact preferences
- Purchase information, including credit card number, billing and/or shipping information
- Customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our website, products and services are of most interest to them.
As a marketplace for retail products, we may also collect demographic information, including age, personal interests and product preferences. While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request personal information
- Purchase or sell products
- Set up an account online
- Schedule a delivery
- Participate in a promotion or survey
- Contact us with a question or concern
- Participate in other activities with wonderMode
There are a number of situations in which your personal information may help us offer you better products and services. For example, we use the personal information you provide for purposes including, but not limited to:
- Identification and authentication of User ID
- Fulfilling requests related to the purchase and sale of products
- Billing, tracking and confirming online orders
- Delivering products
- Providing customer services
- Administering promotions or surveys
- Improving the effectiveness of our website, our marketing endeavors and our services and offers
- Sending marketing communications or updates to our services
- Performing other business activities as needed
Your wonderMode ID and related information
Our website requires you to create a User ID based on your personal information, wonderMode does not generate User IDs for you. Here's how it works: You create a personal profile and User ID providing your name, phone number, email address, and in some cases your mailing address or a credit card number and choose a password (and you may be asked to also provide a password hint such as the month and day of your birth) for security. The system saves your information.
When we disclose your information
wonderMode may share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
- Sending marketing communications
- Delivering orders
- Conducting research, analysis or administering surveys
- Sending regular mail and e-mail on behalf of wonderMode
- Processing credit card payments
From time to time we may also share our lists of customers' names and physical mailing addresses with companies, on a one-time basis, in whose products and services we believe our customers may be interested and certain brokers and agents who may put us in contact with these companies. We may compile these lists from orders placed online. You have the option at any time to have your name and physical mailing address removed from the lists that we share with the above-referenced third parties (subject to any limitations under applicable laws) by sending an email to email@example.com. We may also from time to time make our customer lists available for direct marketing purposes to other entities that are affiliated with us.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information. Finally, we may share your personal information with other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Information you share on wonderMode's website
Your User ID is displayed throughout our website (and so available to the public), and is connected to all of your wonderMode activity. Notices sent to other community members about suspicious activity and policy violations on our website refer to User IDs and specific items. So if you associate your name with your User ID, the people to whom you have revealed your name will be able to personally identify your wonderMode activities.
If you access our website from a shared computer, certain information about you, such as your User ID, activity or reminders from wonderMode, may also be visible to other individuals who use the computer after you.
How we protect your personal information
wonderMode takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
wonderMode cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
Integrity of your personal information
wonderMode has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided.
Cookies and other technologies
We gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. Our server automatically collects clickstream information such as the address (or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things. Our website may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better shopping experience and helps wonderMode understand how visitors use our website.
Our cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us more about you.
In some of our email messages we may use a click-through URL linked to content on the wonderMode website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email. In addition we may use pixel tags tiny graphic images to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
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